Refund & Returns
All items are checked for defects before wrapping and shipping. In an unfortunate case that whenever customer received defective or incorrect item(s), we have a 7-day free return policy upon receipt of the order, subject to the following terms and conditions:
- Any exchange should be made within 7 days from receiving your order.
- Item(s) must be in its original purchase condition, that is it must be unused, unmarked and not defaced in any manner.
- Item(s) purchased as part of a set or multi-item pack must be returned as a whole set.
- Returned item(s) must meet the requirements above.
- Kindly provide us your name, order ID, contact number, photo of the defect(s) in the purchased item and email to careline@stingraygroup.com.my or WhatsApp to +6019-735 0870.
If you haven’t received a refund in 3 working days, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at careline@stingraygroup.com.my.
Exchanges (if applicable)
We only replace item(s) if they are defective, damaged or wrong size. If you need to exchange it for the same item, send us an email at careline@stingraygroup.com.my or WhatsApp to +6019-735 0870 and send your item to: Stingray Sport Equipment (M) Sdn Bhd. No 17, Jalan EkoPerniagaan 2/9, Taman Eko Perniagaan, 81100 Johor.
Shipping
To return your product, you should send back your product to Stingray Sport Equipment (M) Sdn Bhd. No 17, Jalan Eko Perniagaan 2/9,Taman Eko Perniagaan, 81100 Johor. You will be responsible for paying for your shipping cost for returning your item and the shipping cost for us to send your exchanged item. Shipping costs are non-refundable. The time it may take for your exchanged product to reach you may vary depending on your address.
If you’ve done all of this and you still have not received your refund, please contact us at careline@stingraygroup.com.my.
Exchanges (if applicable)
We only replace item(s) if they are defective, damaged or wrong size. If you need to exchange it for the same item, send us an email at careline@stingraygroup.com.my or WhatsApp to +6019-735 0870 and send your item to: Stingray Sport Equipment (M) Sdn Bhd. No 17, Jalan EkoPerniagaan 2/9, Taman Eko Perniagaan, 81100 Johor.
Shipping
To return your product, you should send back your product to Stingray Sport Equipment (M) Sdn Bhd. No 17, Jalan Eko Perniagaan 2/9,Taman Eko Perniagaan, 81100 Johor. You will be responsible for paying for your shipping cost for returning your item and the shipping cost for us to send your exchanged item. Shipping costs are non-refundable. The time it may take for your exchanged product to reach you may vary depending on your address.
